Refund and Returns Policy

At Signature Gadget BD (https://signaturegadgetbd.com), we strive to ensure customer satisfaction with our gadgets, home decor items, and toys. Our free return and refund policy is designed to make your shopping experience hassle-free.

1. Eligibility for Returns

• You may return a product within 7 days of delivery if:
◦ The product is defective, damaged, or not as described.
◦ The product is unused, in its original condition, and in original packaging.
• Returns are free of charge.

2. Return Process

Step 1: Contact Us
Notify us of your intent to return by contacting:
• 📞 Phone/WhatsApp: +8801746160646
• 📧 Email: support@signaturegadgetbd.com

Step 2: Provide your order number and reason for return.
Step 3: We will arrange a pickup from your address or provide instructions for return.
Step 4: Once we receive and inspect the product, your refund or replacement will be processed.

3. Refunds

• Refunds will be issued to the original payment method (for Cash on Delivery, via bank transfer or mobile payment as agreed).
• Refunds are processed within 7–10 business days after we receive the returned item.
• The refund will cover the full product cost, excluding any additional delivery charges (if applicable).

4. Non-Returnable Items

• Products that are used, damaged by the customer, or missing original packaging are not eligible for return.
• Custom-made or personalized items are non-returnable unless defective.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 48 hours of delivery, along with photos of the issue.
• We will offer a replacement or refund based on your preference and product availability.

6. Delivery Timeframes (For Reference)

• Inside Dhaka: Within 48 hours
• Outside Dhaka: Within 72 hours
If any delivery issue occurs, please contact us for assistance.

7. Contact Us

For return or refund inquiries, you can reach us at:
📞 Phone/WhatsApp: +8801746160646
📧 Email: support@signaturegadgetbd.com
📍 Location: Dhaka, Bangladesh